Urbanic — Pickup is not arranging for the order I want to return

Address:

Pune

I received order from urbanic on 06/12/2022
And because of fitting i places return request which has been approved instantly. But Today date is 18/12/2022 still they have not arrange the pickup for the product... I contacted then through email nd live chat many times..they ask my to wait for 24-48 hour but I'm not getting any resolution still pickup is pending... please help me out
My order id is[protected]