Urbanic — Pickup is not attempted

I have made request to return my parcel on 19 june 2023 and has given the immediate date of 20 june 2023 for it to get return and till today it has not attempted(23 june 2023). It is getting rejected continuously.
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Dear Anju,

We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you💕 Please share your details with us at [protected]@urbanic.com

Thanks and regards,
Team Urbanic.

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