Urbanic — Product not received

Website:

Urbanic.com

I ordered 3 hoodies and a necklace 20 days ago but i still havent received any information about whether i'll get it or not. When i placed it, it said it will come on 13th or 15th December but now on the app its still saying"order confirmed" will be shipped in 3 to 5 days. This is really not acceptable, what kind of shopping brand is this. Im very disappointed.