Urbanic — Product not received, delay in delivery

I have ordered a dress and jewellery on 22nd September, 2021 from URBANIC. But I have not received my order till now, it's already too late. The estimated delivery date was 7th Oct, and today is 11th Oct. Everytime I mail them, they asked me to have some patience. This is so frustrating, I have order that dress to wear on a special occasion. Please send my dress it's a request to URBANIC, I have ordered that dress with my pocket money.