Urbanic — Received wrong product. Can't reinitiate my order. And can't receive my money back.

Address:	New Delhi
Website:	Urbanic app

I ordered a button classic blazer 'black' colour and 'L' size on 13th november. This is my order ID:[protected]. I want to return my product as I received a wrong item. It is a blue blazer. So i applied for return. But today I received a message on whatsapp saying that they couldn't fulfill my return. And asked me to send pictures of the item. I have also sent the pictures through mail still they haven't replied me or haven't taken any action. I need my refund back. I have been the regular customer o[censored]rbanic this is the first time I am facing this problem. I really need my money back. Please allow me to reinitiate the return request again. It's showing request is under review. Please it's an humble request to you to help me out.