Submit a Complaint
Online Shopping
Urbanic

Urbanic — Refund amount not reflected

Address:Kolkata
Website:Urbanic

I have ordered the product from urbanic app. And it was cancelled due to delay in delivery. I have the amount through Axis debit card. But the money was not refund in my account.
Order ID :[protected]
Ordered on 29th Aug 2022.
I have ordered 3 products
1.simplicity straight leg pants
2.Patch work bodycon dress.
3.ripped wide leg jeans.
I have received refund for above 2 products. But last one number 3 is pending.

I have Complaints many times and have shared my bank statement through mail but no solution.
There is no customers care number for urbanic. This is totally online scam. I want to take this action legally.
+1 photos
Was this information helpful?
No (2)
Yes (1)
Oct 07, 2022
Updated by Jemimah Bariamtak There response is very delayed and it's humiliation to customer. It take a months to resolved the issue.
Improve the quality of your service as per the the quality of products.
Customer care service is pathetic but the product quality is good that's why we do shopping from Urbanic.
Complaint comments 
3 Comments

Related Urbanic reviews

[Resolved]Urbanic - I am complaining about my y[Resolved]Urbanic - Refund not initiated for lace up bodycon dress[Resolved]Urbanic - Not received my refund after 14 days post parcel pickup[Resolved]Urbanic - I did not get my refund of Rs 891 from urbanic[Resolved]Urbanic - My refund has not yet received, issue
View all 1042 Urbanic Reviews

Comments

Hey there,

We have tried calling you but could not get through, However we would request you to share your preferred date & time at [protected]@urbanic.com so that we can connect with you ASAP.

Thanks & Regards
Team Urbanic.
Reply
My refund is still pending. I have been informed by customer care that my refund will be initiated after 24 to 48 hrs whenever I complaint it but it is not sorted out . Since 3th September I'm waiting. Now it's been more than 25 days . And why there is no valid customer care number?? You looting people's money. It's totally scam . I want immediate solution.
Reply
Hi Jemimah,

As discussed over call the refund of 3558/- INR was successfully initiated from our end on 03 Sep 2022. The refund has been done to the source account.

We regret any inconvenience caused, please feel free to reach out to us on [protected]@urbanic.com in case of any further assistance required from our end.

Regards,
Team Urbanic
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urbanic
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    18%
    Complaints
    1042
    Pending
    0
    Resolved
    192
    View all 1042 Urbanic reviews & complaints
    View all Urbanic contact information