Urbanic — Refund amount not reflected

I have ordered the product from urbanic app. And it was cancelled due to delay in delivery. I have the amount through Axis debit card. But the money was not refund in my account.
Order ID :[protected]
Ordered on 29th Aug 2022.
I have ordered 3 products
1.simplicity straight leg pants
2.Patch work bodycon dress.
3.ripped wide leg jeans.
I have received refund for above 2 products. But last one number 3 is pending.

I have Complaints many times and have shared my bank statement through mail but no solution.
There is no customers care number for urbanic. This is totally online scam. I want to take this action legally.
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Oct 07, 2022
Updated by Jemimah Bariamtak
There response is very delayed and it's humiliation to customer. It take a months to resolved the issue.
Improve the quality of your service as per the the quality of products.
Customer care service is pathetic but the product quality is good that's why we do shopping from Urbanic.
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Hey there,

We have tried calling you but could not get through, However we would request you to share your preferred date & time at [protected]@urbanic.com so that we can connect with you ASAP.

Thanks & Regards
Team Urbanic.
My refund is still pending. I have been informed by customer care that my refund will be initiated after 24 to 48 hrs whenever I complaint it but it is not sorted out . Since 3th September I'm waiting. Now it's been more than 25 days . And why there is no valid customer care number?? You looting people's money. It's totally scam . I want immediate solution.
Hi Jemimah,

As discussed over call the refund of 3558/- INR was successfully initiated from our end on 03 Sep 2022. The refund has been done to the source account.

We regret any inconvenience caused, please feel free to reach out to us on [protected]@urbanic.com in case of any further assistance required from our end.

Regards,
Team Urbanic

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