Urbanic — Refund failed Twice

I haven't received my refund, which has failed twice. The company does not have a customer care phone number hence I mailed. The replies to the mail are extremely unclear. I am not even getting the option to change my bank details.
Returned items- 2
Refund amount is - (₹1299+ ₹1155) ₹2454
Order ID[protected]
Account is with this phone number- [protected]
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