Urbanic — Refund is pending for 3 of my orders with no resolution from the team and team is super rude to close the case without resolution

Urbanic — Refund is pending for 3 of my orders with no resolution from the team and team is super rude to close the case without resolution

G Garima Nagaich May 11, 2023 May 22, 2023 This thread was updated on May 22, 2023

Refunds are pending for 15+ days, Agents close case without resolution despite telling them not to close, no customer care support, asking for confidential bank statement for almost a month with no details to share! Pathetic customer care response team! +1 photos Was this information helpful? No (0) Yes (0)

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Urbanic

from Gurugram, Haryana

May 22, 2023

Dear Garima,

We feel deep regret for failing to provide you the best services that we aim for. We request you to allow us a chance to fix it up for you. Please note that we have escalated your concern to the relevant team on priority basis and getting this resolved ASAP! We are here at your service, entirely. Your patience while we sort this out is hugely appreciated!🧡

Thanks and regards,
Team Urbanic.