Urbanic — Refund money not received

I've not received my urbanic refund of Rs 1055 yet. it's been 15 days now and refund amount is not reflected in my bank account.
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Dear Shneha,

We completely we understand how disheartening this must be for you. Just know that we would do anything to make up for it. Please note that your case has been escalated to our team on priority basis & we will get this resolved at the earliest.

Thanks and regards,
Team Urbanic.

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