Urbanic — Refund not initiated and return not initiated

Order id :[protected]

Lace up Bodycon Dress : This item was already picked up on 6th November and refund is not initiated yet .
Refund amount to be initiated is : INR 1790
I have attached the information from shadowfax courier for more details regarding the pickup

PICKED SUCCESSFULLY
Lace Up Bodyco.. from Urbanic
AWB R[protected]URN.

Visit lnk.shadowfax.in/OPMe46Lt
for acknowledgement slip - Shadowfax

Texture Split Bodycon Dress : I would like to raise a return request for this as it has some fitting issues . Tried to reach out to the team over mail since many days but there is no response yet