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Urbanic — Refund not initiated but pick up successful

This is regarding refund intiation. After successful reverse pickup of order of which I have received the acknowledgement, the returns section under urbanic app does not show any refunds and there is no refund initiation hence. There's no response to mails as well. PATHETIC experience.
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Hi Shakshi, we sincerely apologize for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com so that we may thoroughly investigate the situation and get it resolved for you ASAP.
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