Urbanic — Refund not processed since 1 Month

This is to inform you that I have purchased jeans from urbanic through online shopping and it was done by cash on delivery and it's all done in the month of January 2023 and I haven't received any refund till now and 1 month have passed and the only response I get is that I will get the bank form within 3 to 4 days. 1 month have passed and I haven't gotten anything. I would like to have my refund by the end of this week
Order no:[protected]