Urbanic — Refund not received-Order ID:[protected]

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Urbanic

I had returned my order and have been following up for refund for almost a month now. I haven't received any update and mails and on-line chat all leads no where. Very conveniently they have closed my query stating the issue has been resolved without refunding my money.
Date of placing order:26th Feb
Date of Return: 8th Feb
Pending Since:8th March
Order ID:[protected]