Urbanic — Refund not received they are cheating

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Urbanic

I had purchased two jeans from urbanic, and the order was delivered on 7 Jan, and I had applied for returning the product. Now the problem is that the product was picked up on 8 Jan, and on app it shows refund processed and it will appear in the bank account within 7-10 days. It has been 20 days as of today, but I haven't recieved the refund.