Urbanic — Refund request

Website:

urbanic.com

I return an order to urbanic but the refund to the product is failed. It was picked up by the delivery guy but I didn't received the money back. They mentioned the refund failed but even after sending lots of emails I only got an response that also wasn't helpful as it was suggesting some process to follow but the options that has to be chosen was not showing in the urbanic app.