Urbanic — Related to my refund ,

Website:

Urbanic.com

This is to inform that I had ordered 2 clothing items from Urbanic for the very first time...Looking at the pictures they were looking of good fabric...But when I received my order, both the fabrics were of a very bad quality...I tried doing the return process from their app but it was not allowing to upload the pictures so I emailed on their customer care as there is no contact number given for their company for complaints...
I told them that I’m unable to process the return through their app...I was replied for this email too late and then after a long after sending the pictures and my bank details my order had been picked up and I was been sent an sms with a link mentioning that my order has been picked up and can track on this link.After clicking on the link it’s not opening, it’s showing some error...
I’m continuously sending them emails but nobody is responding...
I’m waiting for my refund of Rs 1284...
I have already sent my bank details to them...
There customer care is too slow they don’t even have a contact number as other online shopping company has...
Kindly look into it and get my refund done ASAP...