Urbanic — Return fraud

I had ordered a dress from urbanic, It came totally different then the shown picture, I requested a return but they have cancelled my return request.
1. the return tag is still attached to the dress
+1 photos
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Dear Divyani,

We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

Thanks and regards,
Team Urbanic.
Dear Divyani,

We understand you are not satisfied with our service, and we would like to apologize for that. We are committed to ensuring that your experience with us is positive and we want to make it right. Please reach out to us at [protected]@urbanic.com so that we can investigate the situation and provide you with assistance ASAP.🧡

Thanks and regards,
Team Urbanic.

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