Urbanic — Return has not been done yet

I placed the order on[protected], received it on[protected] and placed the request for return on the next day. Its been more than a month since i place the order and i have talked to the customer care executives multiple times, but to no use, they keep making false promises that my return will be picked up, but nothing has been done yet. It was my first order from urbanic and my experience has been pathetic, i did not even get my refund, i can't even think about trusting urbanic again:'((