Urbanic — Return Payment not Received when Return Status shows Pickup Successful

Website:

Urbanic

Name: Vanshita Paliwal
Order ID:[protected]
I ordered a 'Postioning printing Tank Vest' on 4 September 2021 which got delivered on 17 September. I submitted the application for return on 18 September and the product got successfully picked up 19 September. Now the Urbanic status shows: "Pickup is Successful" but still hasn't refunded the paid amount of Rs. 307 into my account.
I have already filed several complaints with the customer care services and live chat services. It's been a month of fruitless negotiations and there is still no progress on the issue. Please help me resolve it asap.