Urbanic — Return pick up not attempted

Address:	Urbanic india Office no 602 , naurang house 21, KG Marg , New Delhi , india
Website:	••

This is to bring to your notice I had placed an order of 2 products which I wanted to return due to some fitting issues
It’s been more than 11 days since I have placed for return but still there is no response from them
On app it’s showing awaiting return but still no attempt is made from them despite my several reminders and calls.
Everytime they are sending me the SSA me reply that it will be picked up with 24hrs but nothings has happened
It is a request please help me out with this matter and please try to address the issue asap
Looking forward for your concern
Chand Firdous