Urbanic — Return pickup was done on 27 January but it was not updated in the app and I didnt get my refund

Address:

Punjab Agricultural university Ludhiana Hostel no.11

I have returned my last two orders[protected]
[protected] Order I’d
The orders was picked up by delivery partner at 27 January on 2:20 PM but they haven’t updated the status that returned was picked up hence I didn’t get my refund it’s been 10 days customer service didn’t resolve the issue plz refund my amount otherwise I will file complaint. Thanks