Urbanic — Return request fraud

Website:

Urbanic

I ordered a puffer jacket and received a blazer so I placed a return request regarding the same. The delivery guy came to pick up but he said he'd only pick up if the company urbanic mails the delivery company. I reached to urbanic customer support regarding the same and you guys keep saying me the concerned team will get back to me but no team gets back and I haven't received any help so far. Now my return request has been cancelled and the window of placing the return for 10 days is closed too. I don't know what to do now. I just need my money