Urbanic — Return status not yet approved ;still under review

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Urbanic

I purchased an overcoat for around Rs 18000 but had decided to return it since the quality was not good for a winter wear.I appied for the return bit the stus is still in the reviewing mode.What are you discussing so much over the return?I don't get it.I applied return for 2 products (both overcoats) one got approved quickly -reason wrong size.But the one with bad quality coat didn't get approved till now.Please give me back my money!!