Urbanic — The Pickup was scheduled and did not picked up by agent

HI Team,
One pickup was scheduled on 13 may 2023,

i have got the message below -

Your reverse pickup from URBANIC EXPRESS with Delhivery AWB [protected] has been cancelled - Delhivery.

The parcel was not collected by the agent and still he is not picking the call.
Please reschedule it again as soon as possible.
you can track the order by the sender's email id and also contact us on

[protected]
[protected]

Thanks
Ankita Awasthi