Urbanic — Totally wrong product received

Address:	London England
Website:	urbanic.in

I recieved my order on 13th October and it was totally different from what I had ordered it wasn't even stuff from urbanic tho I think the delivery company is at fault nimbus delivery company, i recieved face washes instead of clothes that I ordered and urbanic has been ignoring my by saying they're working on the issue and it'll get resolved by 24-48 hours but it's been 18th October without any response