Urbanic — Urbanic - Did not receive refund money of Rs 7192

Address:India Office: Office No 602, Naurang House 21, K G Marg, New Delhi, India

Order ID:[protected]
I purchased products from Urbanic worth Rs 8192. Due to the quality issues, i raised a return request.
The items were collected from my address and till now I have been waiting for my refund amount. Today on 26.July.2022, I received a call from Urbanic support after repeated mails from my end, they communicated to me that the money has been refunded to some fictitious account(details mentioned below) which was never provided by me. They asked me to fill up a form with my bank details(I hold account with HDFC). I filled up my HDFC bank details but now they are saying they credited the refund amount to some SBI account no.

Below are the bank details to which Urbanic has made the refund. (not sure how true is this)

RRN:[protected]
Bank Name: SBI
Account Name: Nita Chetia
Account Number: [protected]
IFSC: SBIN0018511

Below is the URL Urbanic asks to fill up the bank details in.
https://docs.google.com/forms/d/e/1FAIpQLSfCO88DBGuUB3whr4db5XjgZuxojhi9SGNCrYvS...

I need your help in getting this huge amount of Rs 7192(as told by urbanic) back from Urbanic. Please let me know if I can provide more details.
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Comments

Dear Arti,

Greetings from Urbanic!

We are sorry to know about your experience with us. However, please be assured our team will get back to you at the earliest

Regards,
Team Urbanic
It’s been more than a month and i still haven’t received any refund. I have been continuously mailing them and they keep saying that it’ll take time for banks to show the amount. They even asked me show my account statement. That’s super shady and illegal.
Order ID[protected]

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