Urbanic — Urbanic return not picked up

Address:	India
Website:	www.urbanic.com

My urbanic return is not picked up since several days. U received and old used product. Different from the image And us cancelled without any reason. No one shows up or even contacts in order to puck it up. And the customer care always replies the same that it will be picked up within 2-3 days. I have been given manu deadlin and now the return period is about to expire. This is the way urbanic cheats its customers.
My order id is[protected]