Urbanic — Wrong product delivered by urbanic

Website:Urbanic

I recieved wrong products from them i immediately made a return request but it was rejected on the basis that i didn’t send them enought pictures even though they have limited the number of photos i can share and rejected my return request Then i contacted them by mail and told about my problem and then they took my response seriously and for the first time requested the photos of the parcel and product and bill (earlier i was just sent the response without them requesting anything).
But then they called me and I couldn’t hear the word and i said that i can not hear you and emailed them that I couldn’t hear the caller and they without any resolve they send me the email that youre query has been solved and I replied no it is not and they didn’t call me or responded to anything and just rejected my return request help me to get my money back I don’t want to be scammed
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