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[Resolved]  Urbanic — Wrong product was delivered

I had ordered 4 necklaces but one of the necklace I had received didn't match the one I ordered. I filed a complaint with urbanic's customer support and I received an email confirmation with the ticket number. In they next few days, I kept receiving a mail saying that my issue was resolved when in reality it wasn't. It's been over 10 days since I lodged a complaint and I haven't received any updates regarding the same.
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Sep 9, 2021
Complaint marked as Resolved 
Aug 19, 2021
Updated by Tryy
Order id[protected]
Ticket Id- 1291534
Aug 23, 2021
Updated by Tryy
My problem hasn't been resolved yet
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