Urbano — Order partially unfulfilled partially recd in poor condition

Order placed as COD.
Prompt call was recd from urbano requesting to convert to pre paid giving a small discount and a promise to deliver plants within 4-5 days.
After much follow up they dispatched only a partial order (letting me think it was full order) which was again delayed on route. Promised date of delivery was 17th May but delivery was recd on 22nd May. Plants were in near dead condition. And now other than the management trainee everyone is too busy to come on the phone or call back. Ridiculous service. I waited a long time before putting reviews and complaining to allow them a chance to fulfil. But I see there are other similar complaints on this site.