Urbano — Partial incorrect order recieved. and customer service stopped responding

Address:	Dhaleswar, Jail Ashram Road, Near Ashram Chowmuhani, Agartala, Tripura(W)-799007
Website:	www.urbano.in

I ordered a pair of garden lights and a Giant Taro plant.
After several followups partial order of lights arrived but it is the not the correct product.
The plant hasn't come since the order made 6 weeks back.
Customer service (Pranab is the primary contact) has stopped responding. I have tried to make several inquiries on email and whatsapp. 2 mobile numbers that was published in the order correspondence have gone unresponsive both on phone and whatsapp. No response on email as well.

Thanks.