Urbanpro — cheating customers by creating fake profiles and unreachable contact numbers

Address:	2nd Floor, Building, 15, Bannerghatta Main Rd, opposite to Shoppers Stop, Sarakki Industrial Layout, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka 560076
Website:	www.urbanpro.com

Dear sir/madam,

At urbanpro, they ask the tutors to pay for subscriptions, in order to contact students (Or get their contact detail). To contact one student tutors are required to pay 40 coins each. But after availing subscription and paying those coins, in return we get fake profiles and numbers/unreachable contacts/invalid phone numbers/outdated profiles of those who are no longer searching for tutors.
Most profiles showing as 'new' are outdated or showing as recently published. Urbanpro also do not bother to close these profiles on time, or mark them as closed.
Upon contacting the customers, they get very angry and yell at us tutors, saying that they no longer require any tuitions and that was an old ad put up a long time ago.

Last month, i took a subscription worth rs. 675/- and i used 480 coins to contact 12 prospective students. Out of the 12 that i tried to contact, 11 of them were either outdated profiles or no longer looking for tuitions. They were all invalid contacts, and i reported all the 11.
Even on reporting them as invalid, they refuse to refund those coins, which are invalid profiles. Later, i then asked them to refund me the money for the unused coins, but they are refusing to do that, either.

Please note that this is not the first time they are doing this. I was their subscriber many years ago. Then it was named 'thinkvidya' and now 'urbanpro.' they were making the same fake profiles then and robbing tutors of their money,. Yet again, they have taken my rs. 675/- and i am unable to contact a single customer that is genuine or is looking for tuitions. I am simply using my money to call fake profiles or outdated profiles.
Please take strict action against this company, for their fraudulent actions. Also please ask them to refund back all my amounts that they have taken as subcription fees falsely, at the earliest.

Thanking you for your kind appreciation.