| Address: | 2nd Floor, Building, 15, Bannerghatta Main Rd, opposite to Shoppers Stop, Sarakki Industrial Layout, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka 560076 |
| Website: | www.urbanpro.com |
Urbanpro have a lot of previous customer profiles, fake profiles, or profiles where already customers might have availed tutors weeks or months ago, but their request has still not been closed. Such profiles are not closed on purpose and they still show as available. This is a scam to entice tutors into buying coins and availing their subscriptions. As tutors, we have to purchase coins from plans starting from rs. 625/- and above. For each profile, we have to spend 40 coins, in order to access the customer's contact number.
Upon using those coins and calling the prospective customer, we get yelled by the customers for calling them repeatedly, and they saying that they've closed the request long time back, and asking us why urbanpro have still kept their request on open?.in some other cases, it is some fake profile with unreachable contact numbers, invalid phone numbers, none picking up calls even on calling them every day of the week at different times.
On the urbanpro website, they have a section called 'report invalid' profile, where in the website faqs, they say they'll refund coins if the customer request is invalid. I took their subscription last month and contacted 10 customers utilizing 400 coins. Out of 10 that i contacted, 9 of them were fake profiles/ profiles of repeated customers, which were still showing as openby urbanpro.
Even after reporting 10 invalid profiles out of 11, urbanpros reply to me was that can only refund for 2 customers. Upon repeatedly emailing and asking why?, they've made up a story that under my subscription they can only refund 25% of invalid profiles. There is no mention of such things anywhere on my subcription purchased or on their website. As per rules, they have to refund invalid coins. Further, i have 520 unused coins left in my account, which automatically expire after couple of months. I told them to refund me those coins as i do not wish to use remaining coins, as all profiles on their website are fake. They even refused to do that.
This is not the first time that is happening. Many years ago, i have lost many coins with urbanpro, which was then named 'thinkvidya'. They were operating in the same fraudulent ways, then. Most of the profiles on their website are fake, either still open showing requirements, or simply unreachable, no response numbers. This is a scam to take money off the tutors, who pay thinking there are a lot of prospective customers available to contact.
Please make sure that they refund the invalid coins, and also the unsued coins, which they automatically set to expire, after a certain period of time.
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