Urjakart — No delivery, no response for a prepaid order.

Address:	New Delhi, Delhi, 110055
Website:	www.urjakart.com

I ordered Makita HP457DWE 18V 13mm Cordless Hammer Drill from www.urjakart.com on September 28, 2016 and made full advance payment.
According to my order page on their site it was supposed to be shipped in 3 to 5 working days (see attached jpg).
I wrote (to a generic email address [protected]@urjakart.com) on October 2, 2016 to someone named Vikram (who repeatedly sent me mails about the order he had no idea I had already placed) when I received no intimation about my order after six days passed.
Some other guy names Akshay Rana wrote me back the next day, October 3, (and I quote his email): "So sorry Suhag, marking urgency to support team to expedite your order."
Today is October 10 and I still have get any confirmation about my order.
The phone number they provided leads to an automated answering system which keeps playing music for 30-40 seconds (at the callers cost!) after providing option to press this or that number and hangs up after sending a generic text message to "get back to you soon."