Usha — Heleous

USHA has been a pain to deal with. My parents, living in Chandigarh, have been trying to get issues with Usha Heleous fan resolved for the last 2 months. The fan, being sold as a smart BLDC fan, is nothing but a trouble machine. It is disheartening that a company claiming to be an international brand is causing grief to old folks in the middle of scorching summers. There have been multiple complaints lodged that have been auto-closed with no response. In the off-chance someone does end up visiting, they have no clue on how to deal or service the fan, leading to no resolution.
Stay away frrom Usha, and Heleous in particular.