Usha — Helix Mega High Speed

Address:

We Technical Care, Kunnumpuram, Nr. GPO, Trivandrum

Dear Team,

I write this with extreme pain on account of the dealing from 'We Technical Care, Trivandrum'.
Had issue with the oscilation of my fan, Helix Mefa HS Table Fan, which is under warranty period, and given for repair on 13.01.2022. It was told to me that it might take 2 days for responding. Till 22.01.2022, i got zero response from the service centre and tried reaching them multiple times over phone.

Today, 22.01.2022, i visited the service centre and found that my fan is un-attended. When enqiured, their answer was surprisingly irresponsible and asked to wait for some more days for them to check and respond. Since I am about to relocate from trivandrum, i had to take back my fan, unrepaired.

This is for your kind noting and necessary action, to avoid such incidents in future.

I am a loyal customer o[censored]sha equipments, having multiple fans and a mixie. Had very good rapport with your staff at Usha Co. Store at Kochi also.

Rgds
Arun A U
Fan no. 2508869E/00584
Mob: [protected]
[protected]