My Self Ajay Resident of 81 second floor, pocket-13 Sector-24 Rohini, New Delhi 110085 purchased the room cooler Usha honey wall CL-70(1412/0001922) on dt 05/05/2015 from Aadarsh Electronicals, csc no.1, shop no.7, Avantika sector-1, Rohini, delhi-110085.
2: On 10/05/2015 approximately after six days complaint registered request no as “C[protected]” with reference no as 9022 regarding non cooling of room. On this the service man come from service center to look upon the problem. After 4 hours of his visit. He can’t make out the problem and stated that pump, water running, fans are working well but about cooling he has no answer. On this remark and without solving the problem he left out.
On 12/07/2015 when we talk to customer care again then they suggested to talk with the technician name as Amit kumar complaint no as 441448 on phn no[protected] regarding room size issue.. On complaint he replied that the room size is ok which Ajay having and cooling must be there as the room size is 10”10(10 by 10 ). The cooler which was purchased support more than that the size mention by the customer as per technician view
After this again the fresh complaint was registered by Usha customer care complaint no as C[protected] whose ref.no is 3730. On dt 14/07/2015 service man visited the customer home which is from ST service station name as Mr. Raju.
He also unable to made out the problem and denied to accept the fact that cooler is not cooling. Thus, customer again get unsatisfied by your service. On this when I talk to S.T.Service they said your complaint has been forward to the Usha senior name as Mr. Santosh singh.
:After so many call there is no reply from Mr.Santosh. Then on dt 23/07/2015 call to Mr. santosh on which he assured us for revisit o[censored]sha technician soon. After that the Usha technician call the customer for visit but later he didn’t visit. According to our telephonic conversation with Mr.Santosh, he instruct him not to visit with excuse that before also senior visit done and customer don’t get satisfied. Then he said the case is refer to the senior and soon the quality team will visit.
8: After that again when we contact the customer care about the status of complaint. They close the current complaint and issue the new complaint number as C[protected] and the reference no as 1395 without knowing the reason of current complaint. On other side Mr. Santosh also not responding to calls and busy most of the time.
9: Now today is 01/08/2015 no response received by us from Usha and Mr.santosh for any resolution or any quality visit.
I also Complaint through email to [protected]@ushainternational.com but no response had been received by them.
With this, it has been pass three month and facing so much problem. Your executive and senior did not cooperate with the customer as well to us ( my shikayat)and also harass them day by day by not replying, closing of complaint, non solvency of problem, poor service etc. I am been suffering a lot mentally as well as financially.I have purchased the cooler for sake of him family and to prevent them from the summer season. But all go in vein.
Kindly please replace the product as soon as possible. Spending the fourteen thousand rupees is not a small amount. I'm earn it by handwork and efforts. Otherwise we will move to Consumer court soon.
Waiting for prompt reply.
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