Usha International — Explosion with the usha 3 burner insignia

Address:	122001
Website:	www.usha.com

The small burner exploded on the first day o[censored]sing it. Vessel with hot milk led to minor burns to the guest who were present at my home. Upon complain, the technician came and informed that its a complaint with installation and they have rectified it. Upon asking the question that how a gas stove could explode, the technician informed that gas went to the stove and it exploded. It was very embarrassing that if resulted in loss of life how usha international gona compensate. Hence i raised a complaint via mail & customer care number. The response was very poor considering the fact that as a consumer i requested for a replacement/ or a letter in the letter of the company saying that the instrument is safe for use. Both my request was not considered.

Really pathetic service. The company doesn't give any importance to ones life. The service engineer on call confirmed that the complaint is still on and the department is working on it but the message via e-mail was it was closed.