Usha International Ltd — Defective product received

Address:	Plot No. 15, Institutional Area Sector-32, Gurgaon, Haryana, PIN: 122001
Website:	www.usha.com

This is regarding the steam iron model- steam pro SI 3820 which i have purchased on 1/08/21. The iron is under the warranty period (2yrs.)

Since i have purchased the iron, i am facing a lot of problem. I have registered complaint for it atleast 6-7 times till now. I have received the defective product due to which there is issue with the iron again and again. Right now it is under the warranty period but after the warranty i dont know how much it is going to cost me to make it rectify again and again.

I have been requesting the customer care and the technicians to please get this product replaced as i am facing a lot of problems.

Last to last time also there was some problem after which 2-3 times technicians came to home to rectify it but cousdn’t do so and took the iron to workshop after some days they returned back without rectifying it and again took it back to workshop. This process took more than 10 to 12 days.

I have again issued the complaint as again i am facing the problem and requested the customer care to replace it but they only reply me by saying sorry we cant do that. I have spoken to mr. Sachin Singh at usha care by calling toll free number and requested them to transfer my call to manager so that i can speak to him about this but he clearly said me “ i cant transfer the call to manager as all decisions are only taken by technicians to i have to request them only for all the problems”. If he cant even listen to me about the problem than why is he sitting there at customer care ?

After that technician took my iron to their workshop and said me that there is problem with the cord this time, now which will be changed on chargeable basis. I asked him to tell me how much is it gonna charge after which Mr. Pandey told me that i will inform you later as i have to see into the system. I have not got any call back from him and today i am receiving a message from usha care that my complaint (WC[protected]) haa been cancelled due to unavoidable reasons. What unavoidable reasons you have that you have cancelled My complaint? The product is still at your workshop and not yet rectified and you have cancelled my complaint.

I asked the customer care person ( mr. Sachin singh) and the technician ( mr. Pandey), that i am facing a lot of issue and why their is problem with the iron again and agin and i have received the defective product, i have no option left with me as no manager is talking to me about this problem due to which i have to complaint it to consumer forum, then they said me “okay please do that as it wont matter to us and nothing would happen even after that”.

I am so much disappointed with the product, service and the staff. i hope now you will be looking into this matter. I have never faced such an issue with any of the product in my whole life. I have even sent them an email about it on 28/11/22 but haven’t got any reply till now.