[Resolved]  Usha International Ltd. (FAN) — Cheating by Usha International Ltd during warranty period.

Address:

Ghaziabad, Uttar Pradesh

Sub : Cheating by Usha International Ltd during warranty period. Replace by the other company parts problem remain same. After the several complain about cheating Usha fan company not rectified the problem till now.[protected] Your complaint has been filed on Date: 18 Aug 2014 Please note down your complaint ID: 104116.2.2014 Several mails/calls has been made by me to the Customer care since past 1 ½ month but no satisfactory action is yet been taken. Very recently, I investigated into the matter and noticed that Usha International Ltd. (UIL) has cheated me. I had purchased a reputed product of a brand/ Usha fan & paid for Usha C/F VETRA PEACH METTALIC 1200 mm fan by their authorized dealer M/s K.S.R. Home Appliances on 28 june 2014 invoice no. KSR00000450 but the facts & findings shows that the co. and their dealer has manipulated and cheated me by handing over defective piece. By the first day of installation fan was not working. First day only, within 2 hours I had approached to dealer but he didn’t listen and suggested at initial stage to contact USHA Co. not to him his duty is to sale not to provide after service. After that I contacted to customer care o[censored]SHA. But since 28/06/2014 to 02/07/2014 not over phone, they listened nor they had gave any complaint no. but when written complaint lodge then on 02/07/2014 they gave complaint no.- c[protected] registered reference no.279. Service person came and fan started. But it work from 05/07/2014 to 25/07/2014. Then again I lodge complaint. But there is no response of on line complaint. Then on written complaint USHA had lodged complaint, which no. is c[protected] refno.154 dtd 05/08/2014. Again Service person came and he installed main parts (scatter) bajaj other than USHA. This can’t be bearable. When we purchasing reputed company fan than how a co. like USHA can cheat us by installing other brands (bajaj) parts. As per recent verbal instructions from Customer care or related departments o[censored]IL, I visited dealer at several occasions (atleast 4 times during past 1 ½ months) but failed to get the desired service. Even dealer asked me to pay for the replacement/ exchange of blades. It is very unpleasant that Customer Care o[censored]sha International Ltd. do not believe in giving written reply to customer. My intention is not to resort to Consumer court as I am hopeful that the consumer voice will be heard. But if not replied satisfactorily by UIL or forced to, I will be unable to bear anymore. And any further delay in this matter will force me to resort to Consumer Court for immediate redressal/ refund with compensation for the mental agony/ against cheating and for forging the customers with illegal business malpractices jointly carried out by Usha International Ltd. and its authorized dealer. Regards, Ashok Mehra