Usha International — mafia nature of service unit-threatening during service and worst liar senior customer care representative

Address:

400708

I brought usha ceiling fan in month of may, which stopped working since last three (3) days.
For that i have raised service request yesterday, and was told to get service within 48 hours.

Today one of technician for fan repairing gave me a call around 1535 hrs.
However i was unable to pick his call as was in meeting and gave call back approx 1550 hrs.

I was surprised and scared after conversation with him.
These are the key points of conversation with him.
-he (Mr. Sunil - technician) told he went to shop and gave call to me, but as i was not reachable on phone so he left airoli and now in vashi.
-i asked him, to let me know what time he can come today. For that he refused to come today, and told will see tomorrow as today i was not available for his call when he came.
-i asked him, that you should have called me before coming to my place rather than reaching at door, and then telling excuse for not coming today.in that way we both would have been available same time without making anyone wait.
-he threaten me that, i should do whatever i can and he will look into the matter not before tomorrow. For that i informed him it’s my room fan and i am facing problem as fan is not working since last 2 nights.
-another surprising suggestion from him, that i should keep fan with dealer rather than at home, i told him i raised a request and gave my home address not dealer shop.

I am requesting m/s. Usha to look into matter, and avoid sending mafia kind of personnel to peoples home. It’s not safe.
And would request to look into this matter seriously and take necessary action.

Another request, technician must call before reaching to customer place, rather than reaching there and giving call.
That will make life easy for everyone, and service will go very smoothly.

Details of product and service request is given below.
Product id[protected]/p[protected] mm spin
Date of purchase[protected]

Over n above senior customer care executive told that she will resolve the matter and will revert by 1730 hrs, however as i didn't got any call from her so i called nyself at 1746 hrs. And then i came to know, she has left office and no action has been taken.