| Address: | 560068 | | Website: | www.usha.com/home-appliances |
Purchased usha product - 6liter aqua genie water heater in nov 2015 with two years warranty through amazon.in.. The water heater stopped working 6 months back and we had called usha toll free number 1800•1033•111 to register complain.. Service engineer came and fixed the problem only for it reoccur 10 days later. Called usha again and they tired to fix the product atleast twice but to no avail. I then started to demand a replacement. Since then i had called atleast 50 times and talked to 10 call center agent and 5 managers from usha who all are very prompt in picking up the call and promising 48hrs turn around. But the service engineer never turns up but they give excuse that our mobile was not reachable or we are not answering.. This cat and mouse thing is now going on for past several months. Once the call center guy put me made me listen to a conversation he had with the service engineer who was complaining about unpaid dues for visiting charges. I understood that usha does not promptly pay visiting charges to the service vendors. I have no other option left but to explore options other than calling the 1800 number.. Hence i am filing this complain hoping to get some solution Was this information helpful? | 
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