Usha International — Not Taking any action for replacement of CookTop

Address:

Kolkata, West Bengal

I purchased one rennai Genie Cooktop on 11th Apr2015. Complaint made on 12th April for gas blasting sound with heavy fire flow from burners side during slight push of the knobs. service personal came 3 times and tried to convience us that this model is deffective or designed as it is, thogh it is unsafe but they can not do anything. We forced to stop use of the Cooktop and kept it aside. They also said that nothing will happen if we made next complaint and the case will be automatically closed. he demanded Rs500/- to write for change of the Cooktop. while we not agreed and wrote on the service sheet as not rectified and not satisfied, till he closed the case. the Dealer said they have no option to check or pre demonstration at their Shop, so Manufacturing Company is liable for any deflect even design etc. it is also to be noted that there is no any word of this design deflect in your booklets.. Again we made complaint on C[protected] dated[protected] & C[protected] dtd 23-04-15 but Considerable period is already passed. now let us allow to go in Consumers forum to suit a case as per Govt.of Indias Rules for harassment, forgery and heavy compensations.