March 1st 2019 called toll free number
Cc no[protected] Ref no 6195
Service center assigned - Sangic enterprises
Work assigned to gajendra
On checking he said panel not working motor is fine. On 30 th March Manjunath came with new panel
He fixed panel but as he was checking the panel burst. So he said motor is also faulty so he said both panel and motor to be changed. I asked for charges Manjunath and Mune Gowda said. Motor cost is 300rs and panel cost is 300rs.
Manjunath didn’t come on March 31st.
On 1st April my complaint got cancelled.
I called call center and they falsely said I didn’t receive calls so they canceled my complaint
On 1st April a new complaint cc -[protected]. Ref no5500. This time Muneera Gowda said cost is 2220. I asked why so much.
Next Ramesh from call center called and today 10 apr 2019 held a conference call with all of the crook technicians.
They said total cost is 1850 and if I’m willing to get repaired. And these are the questions they asked.
Are you having ups..?
Is was communication problems
Manjunath called me twice if I am willing to pay 2220rs. On the phone in the conference call he is asking for proof of his call.
If the work was costing 1870. Why was I told 800rs . And 2220rs.
And I was made to commit if the work to be done or not.
Immediately I received Sms that my complaint was cancelled.
Just want to tell you how these people are cheating your company.
Will never buy Usha hereafter and will advice my family and friends also not to buy Usha.
Dear company. Please remember. Customer is king.
Please see the state of my fan as left by Manjunath on 30 th March 2019
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