[Resolved]  Usha International — Poor or to say no customer service: id:C[protected]

Address:

Faridabad, Haryana

We had purchased a water dispenser which is till in warranty. We called up customer care help line on 15th June and the response was it will be attended within 24-48 hours. Today is Friday, 5 days have gone by and nothing has been done. Even the online chat service people have personally assured me twice on Tuesday and today of action but its all false promises. Moreover no one from the company or service centre called up to update on status. It's just not moving forward. I never knew such a brand has such a pathetic poor service. I request all people who read this not to buy any USHA product. See my transcript of two mails attached other than 'n' number of calls made.It's shame that there is no escalation. I am not sure if call status is reviewed by any manager. The worst possible service award goes to USHA international and I hope the directors will be proud of it. Not too long will take this company to get extinct which such poor level f service. In this hear it is a torture to stay without cooling dispenser and above even after so many calls and chase-ups no action has been taken by USHA CARE or Online support or toll free complaint center. I request Consumer forum to take an action as the company commits for 24-48 hour service but instead gives no servicer at all.