[Resolved] Usha International — Poorno customer service: complaint id:C[protected]

Mayank_1302

from Delhi, Delhi

Address:

Faridabad, Haryana

We had purchased a water dispenser which is till in warranty. We called up customer care help line on 15th June and the response was it will be attended within 24-48 hours. Today is Friday, 5 days have gone by and nothing has been done. Even the online chat service people have personally assured me twice on Tuesday and today of action but its all false promises. Moreover no one from the company or service centre called up to update on status. It's just moving forward. I never knew such a brand has such a pathetic poor service. I request all people who read this not to buy any USHA product. See my transcript of two mails attached other than 'n' number of calls made.It's shame that there is no escalation. I am not sure if call status is reviewed by any manager. The worst possible service award goes to USHA international and I hope the directors will be proud of it. Not too long will take this company to get extinct which such poor level of service.

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Aug 14, 2020

Complaint marked as Resolved

Usha customer support has been notified about the posted complaint.

Jun 20, 2014

Updated by Mayank_1302 The complaint can be resolved by immediately asking the company to get the dispenser corrected. And in addition fine the company for not complying to what they commit in riting that complaints will be resolved within 24-48 hours.What they say is lie and they should be penalised for mit.