Usha International — regarding dry pot damage of mixer grinder..

Address:

Pune, Maharashtra, 431605

Dear sir/madam,
I purchased your product on 28 nov 2017 from pcmc d-mart. I had faced problem with dry pot on first use. I had registered my first complaint regarding wear and tear part damaged. The technicians are unable to reach and contact with us at the first time. After 4 to 5 days later they called us on phone and asked for our refferal code without visit. This is whole information regarding our first complaint request.

Then again second time i had registered complaint for the same dry pot issue. The pot was not used by us even more than one time. The technician was not visited our home due to there personal issue, they had requested me to come at talegao chowk. At that time he is not with his all tools he replaced that wear and tear part, but the bearing was totally jammed due to no use of that pot. He told me that please put some oil and free that jammed part at home. He taken a photo of warranty card at that time. I went home and try to free that part but the whole moving assembly is detached from the pot as shown in photo attached.

After that today i had talked with ms. [censored]al thakur, as i want to register my complaint as i am totally unsatisfied with your service. It is my humble request that without giving my money back please take your whole product return. I don't want to waste more time into that same problem. I will preffer another products. Please take my complaint request as i dont want to use your useless mixer and services any more.

I hope you will take it seriously, take action immediately. Don't waste our and your time.
Please make sure that it cannot be happen with another one. You are really careless regarding your customers.