Usha International — Room cooler not working (manufacturing defect)

Address:

201301

Today i drop below email

Hi all,

2nd Reminder

Still i am not not getting any response from your side. On dated
06.12.2016 i got a call from your company side for check my room
cooler but till date no engineer visit.

I am totally suffered from service. So i don't want any visit and i
request you please refund my money. otherwise i will sent consumer
court notice below board of Directors.

VINOD KUMAR WAZIR- Additional Director
NANDAN KUMAR GOILA- Director
SIDDHARTH SHRIRAM - Director
CHHAYA SHRIRAM- Wholetime Director
ANIL KUMAR JAIN - Director
SUNIL KUMAR WADHWA- Managing director


Thanks
Sonakshi Kaushal

I drop below email dated 12.06.2016 below email id
Usha.[protected]@ushainternational.com, Vinod Kumar, [protected]@ushainternational.com, [protected]@ushainternational.com

Dear Sir/ Madam,

I purchased an air cooler Model no. C-70PM USHA COOLER (USHA ROOM COOLER) Dt 17/04/2016 from RAJAT ELECTRONICS, SHOP NO. 2, BHAWANI MARKET, ATTA, SEC-27, NOIDA U.P. Pin code 201301 for Rs 14700/- . This cooler is not cooling since date of purchase. I have already complaint about this to the shopkeeper, RAJAT ELECTRONICS, but he said that he can't do anything about this and he said to me to contact to USHA CUSTOMER CARE and they will help about this. Due to some family issue i was out of Noida so on returning to Noida I complaint to your customer care on 12/05/2016 . My Complaint sr no. is C[protected] which is still open till date. Then 2 engineers visited at my home . First engineer checked the cooler and said that his work is to check the water pump and fan whether they are working or not and giving cooling is not their concern and he argued with us then after 2 or 3 days, 2nd engineer came and he said that wholes from where water falls are very thin in the cooler . it is a manufacturing defect . That's why this cooler is not cooling. Its remote is also not working properly from the date of purchase.

After that, i tried to contact your customer care many times but till date i am not getting any response from your side. Your service is very poor. I am very much frustrated from your product and service. Now I have bought a new cooler from a different company.

So, I request you to please refund my money otherwise I have to go to Consumer Court and send notice to your Board of Directors because they don't know how their products are working and how their customer care are providing services.

Regards
Sonakshi Kaushal
Mob -[protected].