Usha International — Stitch Magic-Janome sewing machine. No service after registered request for service in 6 months

Address:

Head Office: Plot No. 15, Institutional Area Sector-32, Gurgaon, Haryana Pin: 122001 Ph: 91 124 4583100 Fax: 91 124 4583200, 91 124 2883300 Email: u

I have USHA Stitch Magic-Janome. It is out of warranty. I bought it directly from USHA (E-SHOP). The machine is jammed. I have called several times for paid service
(1) online 27/9/2021. IC[protected].
(2) 21/1/2022 phone: Ref no.CC[protected]. The techie lied that he had called and I did not respond.
(3) 3/2/2022 & 3/3/2022: CC[protected]. I have even received the name of the techie who will come but he has not come. I have called him but he NEVER answers the phone. Today I called the #800 again and after explaining the problem asked to speaks with the supervisor to find an optional method of getting the desired service. I was put on hold for 35 minutes so I finally disconnected my call.