Usha International — Very poor service and denial of terms

Address: Lakhimpur Kheri, Uttar Pradesh

I bought an water cooler from Usha international Lucknow.After 1.5 years it stopped dispensing cold water for which I lodged an complaint in customer care but no one came to attend the complaint and after 2 months complaint was attended and I was told that compressor is faulty and out of warranty so paid Rs 7600/-- for new one and was told that bill has to be collected from service centre and warranty will be of 1 year.Now after 7 months again same problem happened and after which I lodged complaint on 19 July and that complaint was closed by company without attending it.After that I again lodged complaint which was attended after 2 months that too when I did regular calls to the con concerned persons.The guy who attended the complaint told that compressor has stopped working and when I said that it is under warranty then was. Asked for the bill for which I told you people never send me any bill then was told that new compressor has warranty of one months only I was shocked because on previous replacement they told me that warranty will be of 1 years.Their concerned person talked very rudely and straightforward denied any replacement.Now when I enquired in market than same compressor. Which they are providing having one year warranty And also price is very less.When I told service manager same thing he enquired about same and accepted these facts and said that your compressor will be replaced in a day or two but those two days never came and he resigned..now the new. Area manager is again denying replacement.I felt cheated infact looted by such a reputed company.i will never take Any Usha product and will move in consumer forum.Highly disappointed